{"id":88,"date":"2010-02-16T04:58:31","date_gmt":"2010-02-16T09:58:31","guid":{"rendered":"http:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/"},"modified":"2010-03-17T02:28:40","modified_gmt":"2010-03-17T07:28:40","slug":"yet-another-social-solution","status":"publish","type":"post","link":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/","title":{"rendered":"Yet Another Social Solution"},"content":{"rendered":"<p>Last week, yet another social media solution was announced. This time, it came from the Internet giant Google, and it is called <a target=\"_blank\" title=\"Google Buzz\" href=\"http:\/\/buzz.google.com\">Google Buzz<\/a>. In my opinion, Google Buzz is a mixture of FriendFeed, Facebook, and Twitter.\u00a0 It resembles FriendFeed in the sense that it can aggregate your activities across multiple social networks and display those to your followers in one place. It resembles Facebook in the sense that it has a status update and commenting function similar to Facebook status update.\u00a0 And it resembles Twitter in terms of its follower structure and also its status update functionality. The one key difference with Google Buzz, however, is its integration with email, where you see all the buzzes within your Gmail account.<\/p>\n<p>Frankly, I am not impressed. With so many social media solutions already out to &#8220;revolutionize&#8221; the way we communicate, I am starting to feel indifferent.\u00a0 Just count the sheer number of social networks out there, and we see how fragmented online social networking has become. While I am a strong believer in the value of social media, the number of competing solutions is suggesting that this market is getting to a more mature stage.\u00a0 Just like the hundreds of car brands in the earlier part of the last century, we are bound to see a shakeup of this marketplace, and the ones that eventually survive will be the ones that offer differentiation that appeal to a large enough network of consumers.<\/p>\n<div style=\"text-align: center\"><img decoding=\"async\" id=\"image89\" alt=\"Doll\" src=\"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg\" \/><\/div>\n<div align=\"center\"><a rel=\"cc:attributionURL\" href=\"http:\/\/www.flickr.com\/photos\/magickshop\/\">http:\/\/www.flickr.com\/photos\/magickshop\/<\/a> | <a rel=\"license\" href=\"http:\/\/creativecommons.org\/licenses\/by\/2.0\/\">CC BY 2.0<\/a><\/div>\n<p>So with this idea of differentiation, I thought of doing an exercise.\u00a0 In market research, there is a technique called brand personification which is used to explore in-depth a brand&#8217;s meaning to consumers.\u00a0 The technique asks consumers to imagine a brand as a person and to describe what this person would be like.\u00a0 Here I took the liberty and brand personifies some of the best known or &#8220;buzzed&#8221; social networks we see today.<\/p>\n<ul>\n<li><strong><a title=\"Facebook\" target=\"_blank\" href=\"http:\/\/www.facebook.com\">Facebook<\/a>:<\/strong> A child prodigy who won the heart of America almost overnight. But now at a mature adult age, he has not quite found who he is and who he wants to be. As a result, he does face lift or nip\/tuck every so often, and he is hopelessly addicted to Farmville, Cafe World, Happy Aquarium, and the like.<\/li>\n<li><strong><a title=\"Twitter\" target=\"_blank\" href=\"http:\/\/twitter.com\">Twitter<\/a>:<\/strong> A geek with an entrepreneurial soul.\u00a0 He is fun loving, quick to act, and can get really passionate about a topic. But because of interest in a large number of topics, he also shows symptoms of ADD and can have a fairly short attention span.<\/li>\n<li><strong><a title=\"LinkedIn\" target=\"_blank\" href=\"http:\/\/www.linkedin.com\/\">LinkedIn<\/a>:<\/strong> A businessman dressed in a suit and tie. He is ready to do a sales pitch at any time, and he always carries with him a briefcase no matter where he goes.\u00a0 In that briefcase, he never forgets to bring with him a copy of his resume in case some better job becomes available.<\/li>\n<li><strong><a title=\"FourSquare\" target=\"_blank\" href=\"http:\/\/foursquare.com\/\">foursquare<\/a>:<\/strong> An overly social person who thrives on attention to such an extent that he literally lives in the public&#8217;s eyes.\u00a0 His smartphone is his prized possession that indulges his need for constant connection to the outer world.<\/li>\n<li><strong><a title=\"Google Buzz\" target=\"_blank\" href=\"http:\/\/buzz.google.com\">Google Buzz<\/a>:<\/strong> Someone in his 40&#8217;s or possibly 50&#8217;s.\u00a0 He has gotten onto the Internet late, after his son, daughter, and friends have enjoyed it for quite a while.\u00a0 Once online, he cautiously explores around and finds email as a safe haven for staying connected. He hangs out with @mashable often, who <a title=\"Mashable interprets\" target=\"_blank\" href=\"http:\/\/twitter.com\/PingTweets\/status\/9142797815\">admires him for his infinite wisdom<\/a>.<\/li>\n<\/ul>\n<p>Not hard to see that I am a little cynical in almost all of these.\u00a0 Perhaps we haven&#8217;t found the winning formula yet?\u00a0 Or perhaps I am just an outlier in the sample.\u00a0 If I were to pick one from this list as my friend, I would choose the geeky Twitter, which is also the service that I find myself gravitate toward the most nowadays.\u00a0 What would your choice be?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The number of competing social network solutions is suggesting that this market is getting to a more mature stage.  Just like the hundreds of car brands in the earlier part of the last century, we are bound to see a shakeup of this marketplace, and the ones that eventually survive will be the ones that offer differentiation that appeal to a large enough network of consumers. In this blog, I took the liberty and brand personified some of the best known or &#8220;buzzed&#8221; social networks we see today.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,7],"tags":[32,33,15,30,31,18,19],"class_list":["post-88","post","type-post","status-publish","format-standard","hentry","category-reality_check","category-social_media","tag-brand-personality","tag-brand-personification","tag-facebook","tag-google-buzz","tag-linkedin","tag-social-media","tag-twitter","post-archive"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Yet Another Social Solution | Ping! &gt;&gt; Loyalty Science in Practice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yet Another Social Solution | Ping! &gt;&gt; Loyalty Science in Practice\" \/>\n<meta property=\"og:description\" content=\"The number of competing social network solutions is suggesting that this market is getting to a more mature stage. Just like the hundreds of car brands in the earlier part of the last century, we are bound to see a shakeup of this marketplace, and the ones that eventually survive will be the ones that offer differentiation that appeal to a large enough network of consumers. In this blog, I took the liberty and brand personified some of the best known or &quot;buzzed&quot; social networks we see today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Ping! &gt;&gt; Loyalty Science in Practice\" \/>\n<meta property=\"article:published_time\" content=\"2010-02-16T09:58:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2010-03-17T07:28:40+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg\" \/>\n<meta name=\"author\" content=\"Yuping Liu-Thompkins\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@PingTweets\" \/>\n<meta name=\"twitter:site\" content=\"@PingTweets\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yuping Liu-Thompkins\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/\"},\"author\":{\"name\":\"Yuping Liu-Thompkins\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32\"},\"headline\":\"Yet Another Social Solution\",\"datePublished\":\"2010-02-16T09:58:31+00:00\",\"dateModified\":\"2010-03-17T07:28:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/\"},\"wordCount\":657,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32\"},\"image\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg\",\"keywords\":[\"brand personality\",\"brand personification\",\"Facebook\",\"Google Buzz\",\"LinkedIn\",\"social media\",\"Twitter\"],\"articleSection\":[\"Reality Check\",\"Social Media\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/\",\"url\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/\",\"name\":\"Yet Another Social Solution | Ping! &gt;&gt; Loyalty Science in Practice\",\"isPartOf\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg\",\"datePublished\":\"2010-02-16T09:58:31+00:00\",\"dateModified\":\"2010-03-17T07:28:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage\",\"url\":\"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg\",\"contentUrl\":\"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.yupingliu.com\/wordpress\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Yet Another Social Solution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#website\",\"url\":\"https:\/\/www.yupingliu.com\/wordpress\/\",\"name\":\"Ping! &gt;&gt; Loyalty Science in Practice\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.yupingliu.com\/wordpress\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32\",\"name\":\"Yuping Liu-Thompkins\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\",\"url\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\",\"contentUrl\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\",\"width\":819,\"height\":1024,\"caption\":\"Yuping Liu-Thompkins\"},\"logo\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\"},\"description\":\"Yuping Liu-Thompkins, Ph.D. is Professor of Marketing &amp; Director of Loyalty Science Lab at Old Dominion University. Dr. Yuping Liu-Thompkins is an expert on building customer loyalty and habit through effective marketing programs. She specializes in turning customer data into useful customer insights and actionable customer relationship management and marketing strategies. Through collaboration with national and international companies in travel, retail, financial, and other industries, Dr. Liu-Thompkins has studied extensively the design and effectiveness of loyalty programs as a tool for customer retention, cross-selling, and customer growth. With a personal passion for technology, Dr. Liu-Thompkins is also known for her expertise in digital marketing, especially the use of social media for branding and customer engagement purposes. Dr. Liu-Thompkins has published her research in top marketing journals such as Journal of Marketing, Journal of Interactive Marketing, Journal of Advertising, Journal of Advertising Research, and Journal of Public Policy &amp; Marketing, among others. She is currently an Associate Editor for Journal of Advertising, and she serves on the editorial review board of Journal of Marketing, Journal of Interactive Marketing and Journal of Marketing Communications. More information about Dr. Liu-Thompkins can be found on her website Yuping Online.\",\"sameAs\":[\"https:\/\/www.yupingliu.com\",\"https:\/\/www.linkedin.com\/in\/yupingonline\/\",\"https:\/\/x.com\/PingTweets\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Yet Another Social Solution | Ping! &gt;&gt; Loyalty Science in Practice","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/","og_locale":"en_US","og_type":"article","og_title":"Yet Another Social Solution | Ping! &gt;&gt; Loyalty Science in Practice","og_description":"The number of competing social network solutions is suggesting that this market is getting to a more mature stage. Just like the hundreds of car brands in the earlier part of the last century, we are bound to see a shakeup of this marketplace, and the ones that eventually survive will be the ones that offer differentiation that appeal to a large enough network of consumers. In this blog, I took the liberty and brand personified some of the best known or \"buzzed\" social networks we see today.","og_url":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/","og_site_name":"Ping! &gt;&gt; Loyalty Science in Practice","article_published_time":"2010-02-16T09:58:31+00:00","article_modified_time":"2010-03-17T07:28:40+00:00","og_image":[{"url":"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg","type":"","width":"","height":""}],"author":"Yuping Liu-Thompkins","twitter_card":"summary_large_image","twitter_creator":"@PingTweets","twitter_site":"@PingTweets","twitter_misc":{"Written by":"Yuping Liu-Thompkins","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#article","isPartOf":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/"},"author":{"name":"Yuping Liu-Thompkins","@id":"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32"},"headline":"Yet Another Social Solution","datePublished":"2010-02-16T09:58:31+00:00","dateModified":"2010-03-17T07:28:40+00:00","mainEntityOfPage":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/"},"wordCount":657,"commentCount":1,"publisher":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32"},"image":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage"},"thumbnailUrl":"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg","keywords":["brand personality","brand personification","Facebook","Google Buzz","LinkedIn","social media","Twitter"],"articleSection":["Reality Check","Social Media"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/","url":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/","name":"Yet Another Social Solution | Ping! &gt;&gt; Loyalty Science in Practice","isPartOf":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage"},"image":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage"},"thumbnailUrl":"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg","datePublished":"2010-02-16T09:58:31+00:00","dateModified":"2010-03-17T07:28:40+00:00","breadcrumb":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#primaryimage","url":"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg","contentUrl":"http:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2010\/02\/doll.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.yupingliu.com\/wordpress\/2010\/02\/16\/yet-another-social-solution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.yupingliu.com\/wordpress\/"},{"@type":"ListItem","position":2,"name":"Yet Another Social Solution"}]},{"@type":"WebSite","@id":"https:\/\/www.yupingliu.com\/wordpress\/#website","url":"https:\/\/www.yupingliu.com\/wordpress\/","name":"Ping! &gt;&gt; Loyalty Science in Practice","description":"","publisher":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.yupingliu.com\/wordpress\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32","name":"Yuping Liu-Thompkins","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg","url":"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg","contentUrl":"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg","width":819,"height":1024,"caption":"Yuping Liu-Thompkins"},"logo":{"@id":"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg"},"description":"Yuping Liu-Thompkins, Ph.D. is Professor of Marketing &amp; Director of Loyalty Science Lab at Old Dominion University. Dr. Yuping Liu-Thompkins is an expert on building customer loyalty and habit through effective marketing programs. She specializes in turning customer data into useful customer insights and actionable customer relationship management and marketing strategies. Through collaboration with national and international companies in travel, retail, financial, and other industries, Dr. Liu-Thompkins has studied extensively the design and effectiveness of loyalty programs as a tool for customer retention, cross-selling, and customer growth. With a personal passion for technology, Dr. Liu-Thompkins is also known for her expertise in digital marketing, especially the use of social media for branding and customer engagement purposes. Dr. Liu-Thompkins has published her research in top marketing journals such as Journal of Marketing, Journal of Interactive Marketing, Journal of Advertising, Journal of Advertising Research, and Journal of Public Policy &amp; Marketing, among others. She is currently an Associate Editor for Journal of Advertising, and she serves on the editorial review board of Journal of Marketing, Journal of Interactive Marketing and Journal of Marketing Communications. More information about Dr. Liu-Thompkins can be found on her website Yuping Online.","sameAs":["https:\/\/www.yupingliu.com","https:\/\/www.linkedin.com\/in\/yupingonline\/","https:\/\/x.com\/PingTweets"]}]}},"_links":{"self":[{"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/posts\/88","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/comments?post=88"}],"version-history":[{"count":0,"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/posts\/88\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/media?parent=88"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/categories?post=88"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yupingliu.com\/wordpress\/wp-json\/wp\/v2\/tags?post=88"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}