{"id":1110,"date":"2018-06-11T18:59:48","date_gmt":"2018-06-11T22:59:48","guid":{"rendered":"http:\/\/www.yupingliu.com\/wordpress\/?page_id=1110"},"modified":"2018-06-11T18:59:59","modified_gmt":"2018-06-11T22:59:59","slug":"a-scale-for-measuring-the-interactivity-of-web-sites","status":"publish","type":"page","link":"https:\/\/www.yupingliu.com\/wordpress\/research\/digital-marketing-research\/a-scale-for-measuring-the-interactivity-of-web-sites\/","title":{"rendered":"A Scale for Measuring the Interactivity of Web Sites"},"content":{"rendered":"<p>Liu, Yuping (2003), &#8220;<a href=\"http:\/\/www.yupingliu.com\/files\/papers\/liu_interactivity_measurement.pdf\" rel=\"noopener\" target=\"_blank\" class=\"paperpdf\">Developing a Scale to Measure the Interactivity of Web Sites<\/a>,&#8221; <em><strong>Journal of Advertising Research<\/em><\/strong>, 43 (2), 207-216. [<a href=\"http:\/\/www.yupingliu.com\/files\/papers\/liu_interactivity_measurement.pdf\" rel=\"noopener\" target=\"_blank\" class=\"paperpdf\">Download Full-Text PDF<\/a>]<\/p>\n<p>Abstract: This paper describes the development and validation of a scale measuring the interactivity of Web sites.  Three studies were conducted to verify the factor structure, content validity, discriminant validity, and reliability of the scale.  Results from the studies showed that interactivity comprises three correlated but distinct dimensions: active control, two-way communication, and synchronicity.  The multidimensional scale showed a high level of validity and reliability and yielded consistent ratings among both experienced and inexperienced Internet users.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Liu, Yuping (2003), &#8220;Developing a Scale to Measure the Interactivity of Web Sites,&#8221; Journal of Advertising Research, 43 (2), 207-216&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1062,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1110","page","type-page","status-publish","hentry","post-archive"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Scale for Measuring the Interactivity of Web Sites | Ping! &gt;&gt; Loyalty Science in Practice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yupingliu.com\/wordpress\/research\/digital-marketing-research\/a-scale-for-measuring-the-interactivity-of-web-sites\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Scale for Measuring the Interactivity of Web Sites | Ping! &gt;&gt; Loyalty Science in Practice\" \/>\n<meta property=\"og:description\" content=\"Liu, Yuping (2003), &#8220;Developing a Scale to Measure the Interactivity of Web Sites,&#8221; Journal of Advertising Research, 43 (2), 207-216....\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yupingliu.com\/wordpress\/research\/digital-marketing-research\/a-scale-for-measuring-the-interactivity-of-web-sites\/\" \/>\n<meta property=\"og:site_name\" content=\"Ping! &gt;&gt; Loyalty Science in Practice\" \/>\n<meta property=\"article:modified_time\" content=\"2018-06-11T22:59:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PingTweets\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/research\/digital-marketing-research\/a-scale-for-measuring-the-interactivity-of-web-sites\/\",\"url\":\"https:\/\/www.yupingliu.com\/wordpress\/research\/digital-marketing-research\/a-scale-for-measuring-the-interactivity-of-web-sites\/\",\"name\":\"A Scale for Measuring the Interactivity of Web Sites | Ping! 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&gt;&gt; Loyalty Science in Practice\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.yupingliu.com\/wordpress\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/#\/schema\/person\/9157036ee1e42aeb9ed3b505139cdd32\",\"name\":\"Yuping Liu-Thompkins\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\",\"url\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\",\"contentUrl\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\",\"width\":819,\"height\":1024,\"caption\":\"Yuping Liu-Thompkins\"},\"logo\":{\"@id\":\"https:\/\/www.yupingliu.com\/wordpress\/wp-content\/uploads\/2019\/06\/Headshot_Sep2014_compressed-819x1024.jpg\"},\"description\":\"Yuping Liu-Thompkins, Ph.D. is Professor of Marketing &amp; Director of Loyalty Science Lab at Old Dominion University. Dr. Yuping Liu-Thompkins is an expert on building customer loyalty and habit through effective marketing programs. She specializes in turning customer data into useful customer insights and actionable customer relationship management and marketing strategies. Through collaboration with national and international companies in travel, retail, financial, and other industries, Dr. Liu-Thompkins has studied extensively the design and effectiveness of loyalty programs as a tool for customer retention, cross-selling, and customer growth. With a personal passion for technology, Dr. Liu-Thompkins is also known for her expertise in digital marketing, especially the use of social media for branding and customer engagement purposes. Dr. Liu-Thompkins has published her research in top marketing journals such as Journal of Marketing, Journal of Interactive Marketing, Journal of Advertising, Journal of Advertising Research, and Journal of Public Policy &amp; Marketing, among others. 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