Posts Tagged customer satisfaction
Managing Customer Expectations
September 7th, 2008This is a true business tale that I heard a while back. A Japanese firm did not do very well one year and could not afford to give employees bonuses at the end of the year. The management thought of a clever way to reduce dissatisfaction among employees. First, news leaked out that there would [...]
Real Life Disappointment with Second Life — the Sequel
July 22nd, 2008My previous blog documented my disappointment with Second Life’s public relations. Here is an update on the situation. The day after my blog appeared, I received both a voice mail and an email from the lady at Lewis PR (her name should have been Kristin, not Christen as I had thought at the last writing). [...]
Real Life Disappointment with Second Life
July 17th, 2008A recent real-life encounter with Second Life turned out to be a big disappointment. For an academic research project, my co-author and I were looking for a list of real-life brands that have a presence in SL. The natural point of contact seemed to be SL’s press inquiries: Lewis PR. Being a geek, I tried [...]
