Posts Tagged air travel
Managing Customer Expectations
September 7th, 2008This is a true business tale that I heard a while back. A Japanese firm did not do very well one year and could not afford to give employees bonuses at the end of the year. The management thought of a clever way to reduce dissatisfaction among employees. First, news leaked out that there would [...]
Air Travel Delay
March 13th, 2008Flying back from Puerto Rico, I was pleasantly surprised that both legs of my flight left and arrived on time. Having traveled more than I normally do in the last few months, delays (and subsequently missing the connecting flight) have become an expected frustration in my travel experience. So I did a little search on [...]
