Comments on: Averting Service Disasters – Quicken Loans the Sequel http://www.yupingliu.com/wordpress/2010/07/07/averting-service-disasters-quicken-loans-the-sequel/ Loyalty Science in Practice Mon, 19 Dec 2011 02:42:00 +0000 hourly 1 By: Tweets that mention Averting Service Disasters – Quicken Loans the Sequel « Ping! – Loyalty Science in Practice -- Topsy.com http://www.yupingliu.com/wordpress/2010/07/07/averting-service-disasters-quicken-loans-the-sequel/comment-page-1/#comment-617 Tweets that mention Averting Service Disasters – Quicken Loans the Sequel « Ping! – Loyalty Science in Practice -- Topsy.com Thu, 08 Jul 2010 15:06:37 +0000 http://www.yupingliu.com/wordpress/?p=595#comment-617 [...] This post was mentioned on Twitter by Yuping Liu-Thompkins and Yuping Liu-Thompkins. Yuping Liu-Thompkins said: My recent encounter w/ @QuickenLoans becomes a case study of how social media can be used to avert service disasters: http://j.mp/bii3XO [...] [...] This post was mentioned on Twitter by Yuping Liu-Thompkins and Yuping Liu-Thompkins. Yuping Liu-Thompkins said: My recent encounter w/ @QuickenLoans becomes a case study of how social media can be used to avert service disasters: http://j.mp/bii3XO [...]

]]> By: Yuping Liu-Thompkins http://www.yupingliu.com/wordpress/2010/07/07/averting-service-disasters-quicken-loans-the-sequel/comment-page-1/#comment-616 Yuping Liu-Thompkins Thu, 08 Jul 2010 10:12:47 +0000 http://www.yupingliu.com/wordpress/?p=595#comment-616 Kelly, thank you for the comment. Despite the initial unpleasant experience, I am glad things turned out OK. I guess it's a good lesson learned for all. Kelly, thank you for the comment. Despite the initial unpleasant experience, I am glad things turned out OK. I guess it's a good lesson learned for all.

]]> By: quickenloans http://www.yupingliu.com/wordpress/2010/07/07/averting-service-disasters-quicken-loans-the-sequel/comment-page-1/#comment-610 quickenloans Thu, 08 Jul 2010 02:31:18 +0000 http://www.yupingliu.com/wordpress/?p=595#comment-610 Hi Luping! We really appreciate you taking the time to chat with us again and to write this updated post. No one is perfect, but we do our best to make sure our clients are happy. <br><br>We truly enjoy engaging with our clients through all forms of social media - it's a new level of connecting that we didn't have before. And please know that we take all feedback and use it to better ourselves as individuals and as a company. <br><br>On behalf of Scott and all of Quicken Loans, thanks for considering us as your lender. Please let me know if I can ever help you in any way. <br><br>Kelly<br><a href="mailto:Kelly@QuickenLoans.com" rel="nofollow">Kelly@QuickenLoans.com</a> Hi Luping! We really appreciate you taking the time to chat with us again and to write this updated post. No one is perfect, but we do our best to make sure our clients are happy.

We truly enjoy engaging with our clients through all forms of social media – it's a new level of connecting that we didn't have before. And please know that we take all feedback and use it to better ourselves as individuals and as a company.

On behalf of Scott and all of Quicken Loans, thanks for considering us as your lender. Please let me know if I can ever help you in any way.

Kelly
Kelly@QuickenLoans.com

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