http://www.yupingliu.com/wordpress/2009/09/28/best-practices-engaging-customers-at-ing-direct/ Loyalty Science in Practice Sat, 04 Sep 2010 03:03:50 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.yupingliu.com/wordpress/2009/09/28/best-practices-engaging-customers-at-ing-direct/comment-page-1/#comment-561 Ping! – Loyalty Science in Practice » Blog Archive » Social CRM — Opportunities and Challenges Sat, 10 Apr 2010 11:47:38 +0000 http://www.yupingliu.com/wordpress/2009/09/28/best-practices-engaging-customers-at-ing-direct/#comment-561 [...] CRM can provide a more engaging experience to customers. As I discussed in another post about ING Direct’s social media practice, the company successfully uses a blog, Facebook fan page, and a Twitter account to engage a large [...] [...] CRM can provide a more engaging experience to customers. As I discussed in another post about ING Direct’s social media practice, the company successfully uses a blog, Facebook fan page, and a Twitter account to engage a large [...]

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