Archive for September, 2008
Managing Customer Expectations
September 7th, 2008This is a true business tale that I heard a while back. A Japanese firm did not do very well one year and could not afford to give employees bonuses at the end of the year. The management thought of a clever way to reduce dissatisfaction among employees. First, news leaked out that there would [...]
Best Practices — Cisco Learning Network
September 2nd, 2008Starting with this entry, I am adding a new feature called “Best Practices” to my blog. Entries in this category will discuss in a succinct way some of the best business and marketing strategies in the current market. These discussions are meant to help both practitioners learn from others and to offer business educators current [...]
